Privacy Policy

Effective Date: January 1, 2026

Introduction

This privacy policy explains how clever-brook collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

When you use our website or request services, we may collect the following types of information:

• Contact Information: Name and email address provided through service request forms
• Service Details: Information about the automotive services you request or inquire about
• Technical Data: Browser type, device information, IP address, and website usage patterns collected automatically
• Cookie Data: Information stored through cookies as described in our Cookie Policy

How We Use Your Information

We use collected information for the following purposes:

• Processing and responding to service requests
• Communicating about appointments, services, and scheduling
• Improving our website functionality and user experience
• Maintaining records of services provided for warranty and quality purposes
• Complying with legal obligations and industry regulations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited circumstances:

• With service providers who assist in website operation or business functions, under confidentiality agreements
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records may be retained for extended periods as required by automotive industry standards and regulations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing the personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your information, subject to legal retention requirements
• Objecting to certain types of data processing
• Withdrawing consent where processing is based on consent

To exercise these rights, contact us at [email protected].

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. Continued use of our website after changes indicates acceptance of the updated policy.

Contact Information

For questions or concerns about this privacy policy or our data practices, contact us at [email protected].